-
HortuS SEEd rESErvE accepts Credit Cards, PayPal and Bank Transfer Payments and casH
"Checks / money orders / postal orders / Bitcoin are not accepted by HortuS SEEd rESErvE
Credit Card Payment
HortuS SEEd rESErvE accepts payments by all mayor creditcards via paypal or in person.
Secure Payment
At hortuscannabiS.com we use industry-standard encryption technology to protect your personal and payment data. You can confirm this by checking the green lock at or inside the address bar of your browser. This does not only provide a safe data process, but also makes that our customers feel comfortable when shopping online at hortuscannabiS.com
Bank Transfer Payment
it is possible that a payment to be made directly into our bank account. If you choose to, please send us an e-mail with the items you want to order, and we will get back to you with your order confirmation, the exact amount payable and a reference number (that should be mentioned in the reference field on your bank’s payment surface.
Payable to:
HortuS SEEd rESErvE
POOrtland 44
1046 BD Amsterdam
Bank Details:
Account #: 0418.1606.35
iban: nl25knab0418160635
biC/SwiFt:knabnl2h
cash payments:
If you live in Amsterdam, we can deliver your order personally, and you can pay with cash, or PIN or all mayor creditcards. please send us an e-mail with the items you want to order, and we will get back to you with your order confirmation, the exact amount payable and a reference number.
-
Shipping Destinations
We do not ship to Canary Islands, Turkey, Norway, Bulgaria, Hungary, Israel, Australia
Delivery Times
All orders are usually dispatched within 1-3 business days of receiving payment. Orders are processed once we have received bank transfer payments, credit card authorization, and verification have been obtained. Orders are processed from Monday to Friday during working hours. As soon as your order leaves our HQ, you will be updated. You will also receive a shipping confirmation email including your tracking number.
Shipping Methods
We currently offer standard postal shipping for orders to the EU only.
Shipping Cost
Our shipping cost is €10 for all orders within the EU. HortuS SEEd rESErvE includes VAT Duties & taxes up to 21%
Brexit
The United Kingdom is no longer part of the European Union. Our delivery service to the UK is still operating normally. Please note that due to Brexit, a customs declaration must be submitted for your shipment. In order for the customs declaration, your shipment to the UK must be provided with a commercial or proforma invoice. This means your invoice details will be attached and appear on your parcel.
Public Holidays
Please excuse any delay in response or fulfillment of orders due to public and/or national holidays. HortuS SEEd rESErvE is committed to delivering your orders in a timely manner, however, at these times, it may take a little bit of extra time to receive your order due to the national postal service during these holidays. All orders placed on a public holiday in NL will be processed on the next working day and will be sent out ASAP.
Shipping Carrier
All orders will be shipped using postnl. Please ensure that you have written your shipping and billing address correctly..
NOTE: HortuS SEEd rESErvE fulfills and ships all orders as they come in and in a timely fashion. We pride ourselves on being able to provide our customers with the fastest and most convenient shipping method possible.
-
To provide you a complete service when shopping with us, please kEEp in accordance with our "rEturnS & rEfundS" policy.
Should you wish to return any goods for any reason, you need to contact us first by either phonE or E-Mail to confirm your return. (14 days of receipt of your order)
Any goods sent back to hortuS SEEd rESErVe without prior consent from hortuS SEEd rESErVe will be sent back at your cost.
Returned goods must be in new, unused and in their original packaging condition.
Once you have confirmed your return with us, please send the items to the following postal address:
POORtlAnd 66, 1046bd amsterdaM, ThE nEThErlandS
rEturns rEsponsibility
All returns are the responsibility of the customer until you reach us; we advise that you use proof of postage or signed for delivery to ensure no problems. Make sure to list your order number and any information to help with processing. The goods should be sent back with a recorded service, as we will not be responsible for returns lost in the post.
Please make sure your details are 100% correct and fully completed before submitting and processing your order. If your order is returned to our office we will be happy to re-send it. If your order is NOT returned to our office we take no responsibility and we will not be able to re-send it free of charge under any circumstances.
We are happy to assist you with any problems or queries about your order within 30 days from the date when the order is sent.
Damaged / Faulty Goods
In the unlikely event that an item is found to be faulty or damaged, you may send it back for a replacement or refund. Please contact us within 14 days of receipt of your order and return the goods as per our returns policy above. Your replacement goods will be shipped (or your payment will be refunded) within 14 days of receipt of your return.
ExchangEs
If you would like to exchange your item(s) for different products. Please contact us within 14 days of receipt of your order and return the goods as per our returns policy above. Please note this does not apply to cannabis seeds and only merchandise items. Returned goods must be new, unused and in they’re original packaging. Please detail, which item(s) you would like to receive as a replacement.
We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. If you paid with an alternative method, you will need to cover any extra cost before the replacement goods are shipped. if the replacement goods’ cost is lower than your returned goods, you will be refunded the difference, minus the shipping costs.
CancElling ordEr information
If your order has been paid for and you do not want the items you can request to change them for another item(s) of equal or lesser value. We do not offer any refunds once an order has been processed fully on our website.
-
Terms and Conditions
Reaching Us:
HortuS SEEd rESErvE
POOrtland 66
1046 BD Amsterdam
Netherlands.
Phone : +31 645 669 669
www.HortusCannabis.com
hortus@hortuscannabis.com
Chamber of Commerce - 86228803
VAT - NL004214698B29
Please read the following carefully. Your use of the hortuscannabis.com web site and purchase of products (or services) from us means that you agree to these "Terms and conditions".
Shopping with HortusCannabis.com
You can order products in the following ways: Online via this website www.HortusCannabis.com
When you place an order for a product in any of the ways described ("Order") you are offering to buy it for the price stated, subject to these "Terms and conditions".
Once the user has placed an order online, we will send you an email to confirm that we have received it.
This email confirmation will be automatically sent to your allocated mailbox so that you have confirmation of your order details.
The fact that you receive an automatic confirmation however does not necessarily mean that we will be able to fulfill your order.
Once we have sent the confirmation email we will then check availability and contact you with a further email.
If the product is available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the products purchased.
If the product is not available we will also let you know by email. hortuscannabis.com may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion.
If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights. All new Orders are deemed separate and each is treated individually.The customer will receive an email confirming their order and a second with the invoice once paid. If we see that we do not have something in stock we will contact the customer to propose an alternative solution. The customer will receive a third email once the order is shipped with the shipping details.
Price
The price for each product shown on hortuscannabis.com includes V.A.T up to 21%.
If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supplied us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled).
If an order is cancelled, any payment made for the products will be refunded in full back to the same payment used in sale.
You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify online.
Prices are quoted on HortusCannabis.com are in Euros, orders outside Netherlands your credit card company should exchange the amount charged to the currency of your country at the current rate but you may use the HortusCannabis.com currency converter (located top left of the website) to estimate the price in your preferred currency.
Please note that the 'currency converter' is only a guide and may not accurately reflect current exchange rates.
Please note that both charges and refunds are in Euros and HortusCannabis.com cannot be held responsible for any loss due to exchange rate fluctuations.
Customers are responsible for their own Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.
If an item is bought during a sale, you will be refunded the sale price.
Payment
You must pay for your order before it is delivered to you, more information on payments can be located on our "Payment page".
HortuS SEEd rESErvE accepts
Bank Cards via paypal
Bank Transfer Payment
paypal
Availability
We try to keep HortusCannabis.com as up to date as possible but cannot guarantee that any particular product will always be available. If we can't supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it, or have the opportunity to choose an alternative / similar item.
Delivery
HortusCannabis.com delivers to all international destinations where is not illegal to ship seeds.
You will be notified via email about the delivery once the invoice is processed.
If your order is made online by any other means of payment, please contact us for details of the delivery charges prior to ordering.
hortuscannabis.com aims to deliver products within 4-10 Working days in most circumstances, however, each product has a link on the product page stating the estimated delivery time for that product and you should refer to these for more details about delivery times.
Orders are dispatched either by international airmail or international courier service. If sending by courier, the couriers require a signature so please specify an address where someone will be able to sign for your Products.
We will make every effort to deliver within the time stated on HortusCannabis.com but we will not be liable for any loss caused to you by late delivery.
If the products are not delivered within the estimated delivery time, which we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid. Please note that while items sent by international airmail usually arrive within 4-10 working days, some parcels may take longer to be delivered. We cannot refund until goods are returned or declared lost.
If declared lost by courier after 2 weeks, we will send a replacement out.
Please order from HortusCannabis.com with enough lead-time to prevent any loss or disappointment resulting from the delivery time, as we cannot be responsible for this.
If goods returned to us as not called for, we reserve the right to charge for re stocking or re delivery.
This does not affect your statutory rights as a consumer.
HortusCannabis.com does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.
The copyright in HortusCannabis.com and the content of all the software, web site and pages relating to the HortusCannabis.com web site is owned by, or licensed to Hortus Seed Reserve, unless otherwise specified and may not be used, copied or altered without our expressed consent.
Copyright extends to the design, look and feel of HortusCannabis.com, all photographs on it and its marketing materials.
You may use HortusCannabis.com for private and personal non-commercial use only - i.e. to view, copy and print portions of HortusCannabis.com for the sole purpose of placing orders. The materials on HortusCannabis.com may not be used for any other purpose.
HortusCannabis.com does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on HortusCannabis.com.
Privacy and Data Policy
HortusCannabis.com makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998 and the GDPR.
When you place an Order, we may ask you for certain information and you may submit personal data to HortusCannabis.com (for example your name, phone number, postal address, email address, contact and bank). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
Process your order
Provide you with an up to date, efficient, and reliable service
Help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis (your credit rating can be checked for a nominal fee with chosen credit agencies
Open and run your account
Administer prize draws, promotions and services
Provide a more personal shopping experience.
By making an order and submitting your data you agree to this use.
Please note that HortuS SEEd rESErve will never collect sensitive information about you without your explicit consent, we do not sell or share information with no other third parties.
Marketing Communications
If you have ordered products from the HortusCannabis.com web site before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful.
If you are an existing customer we will continue to keep you informed unless you tell us not to.
If you are a new customer we will give you the choice (for example once you have placed an order) whether or not you want us to contact you about future offers, events, services and new products or related activities that you may find useful. We will not spam your inbox with emails, but we'd like to keep you informed of the developments on HortusCannabis.com
By giving your mobile, you agree to future messages, services and promotions.
We do not sell, trade or rent your personal information to other companies.
HortusCannabis.com will not send you any marketing emails or pass your information on to third parties
Cookies
For more information on our cookies policy please visit our "Privacy Policy"
In Order to improve our service and HortusCannabis.com we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited HortusCannabis.com before) is recorded on your hard drive and used by us to improve HortusCannabis.com and the products and services available to you.
If you do not wish for us to use cookies when you use HortusCannabis.com please adjust your Internet browser settings to not accept cookies. Your computer's help file should tell you how to do this.
Your Privacy
If you have any questions or comments about privacy or the HortusCannabis.com privacy policy, or if you already have submitted information that you do not wish us to have or if you think that HortusCannabis.com has cookies or data about you that you don't want us to use or that is incorrect please contact us at hortus@hortuscannabis.com and the information will be corrected as soon as possible or removed from our database as you request.
Refunds
We believe that you will be very satisfied with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
We will try to attend to all returns as soon as practically possible.
For the reasons of hygiene, we are unable to accept returns of any items, which have been used or worn, unless faulty.
We do not offer refunds or returns for seeds.
Unwanted Products
Our policy is to ensure that you are satisfied every time you place an order with HortusCannabis.com. If you are not satisfied with an item when you receive it or if you simply change your mind please return it, with the dispatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 30 working days.
We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
You will only have to pay for the return postage of the products, which must be by registered post.
We do not refund on original postage or return postage, if the free postage option was chosen at original checkout. All unwanted goods will be charged the original postage costs plus €5.00 admin fee. Seeds are not applicable for unwanted products.
Faulty Products
We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt, by registered post. This is not applicable for seeds.
In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
You will only have to pay for the return postage of the Products.
For help with items later than 30 days after your initial purchase please email us for more information.
This does not affect your Statutory Rights.
Returning Unwanted or Faulty Products
Please contact us by email hortus@hortuscannabis.com to inform us of your wish to return products.
We may allocate you with a returns code, which should be included with the package to improve processing of your return.
We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method, which requires a signature upon receipt, and return to: HortuS SEEd rESErvE., POOrtland 66, Amsterdam, 1046BD, NETHERLANDS.
You will be responsible for the returned products until they reach us.
HortusCannabis.com Responsibilities
HortusCannabis.com has tried to make the descriptions (including all pictures) of the products as accurate as possible.
HortusCannabis.com shall insure ordered products at their retail value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
HortusCannabis.com will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services.
Because of the nature of the Internet HortusCannabis.com provides and maintains HortusCannabis.com on an "as is", "as available" basis and makes no promise that use of HortusCannabis.com will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
You will be responsible for any breach of these terms by you and if you use HortusCannabis.com in breach of these terms you will be liable to and will reimburse HortusCannabis.com for any loss or damage caused as a result.
These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit HortusCannabis.com's liability for death or personal injury resulting from its negligence nor any fraudulent representation.
HortusCannabis.com will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of nature.
Please read the instructions, manuals and other user documentation that comes with your products carefully. HortusCannabis.com is not involved in the manufacture of products and will not advise on their use or operation or the manufacturer's guidelines. You are urged to use all products safely and in accordance with the manufacturer's guidelines.
These terms do not affect your statutory rights as a consumer, which are available to you.
Subject as aforesaid, to the maximum extent permitted by law, HortusCannabis.com excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to HortusCannabis.com and HortusCannabis.com shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
any incorrect or inaccurate information on HortusCannabis.com
any interruptions to or delays in updating HortusCannabis.com
the infringement by any person of any Intellectual Property Rights of any third party caused by their use of HortusCannabis.com or any product purchased through HortusCannabis.com
any loss or damage resulting from your use or the inability to use the HortusCannabis.com web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control
any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong
any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading HortusCannabis.com, or from transmissions via emails or attachments received from HortusCannabis.com or its licensees and affiliates
the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which HortusCannabis.com link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
all representations, warranties, conditions and other terms which but for this notice would have effect. General
HortusCannabis.com may refuse you access to the web site at any time if we consider it necessary.
HortusCannabis.com may also terminate this agreement and immediately remove, cancel or suspend access to and use of HortusCannabis.com upon breach of any part of these Terms whatsoever.
Termination shall be without prejudice to HortusCannabis.com's other rights.
HortusCannabis.com acts as principal on its own account and not as an agent for you or any other person.
If HortusCannabis.com does not enforce any provision of this agreement such will not be considered a continuing waiver.
In the event that any part of these terms is held to be unenforceable, such part will at HortusCannabis.com's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
These terms constitute the full agreement between you and HortusCannabis.com and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
Since we are aiming HortusCannabis.com at a global market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).
Under Dutch law it is an offence to sell Sex Toys, DVD's and certain adult articles to persons under 18 years of age.
Use of HortusCannabis.com and these terms are subject to the laws of Netherlands and the jurisdiction of the Netherlands Courts.
HortusCannabis.com is a service of HortuS SEEd rESErve Address: POOrtland 66, Amsterdam, 1046 BD, Netherlands.